Return & Exchange Policy

Return & Exchange Policy

Thank you for shopping with Mago Clothing.
We want you to be fully satisfied with your purchase. If you are not happy with your order, we’re here to help.

Last Updated: May 2026

1. Return Eligibility

You may request a return if:

• The product is damaged or defective
• You received the wrong item
• The size received is incorrect
• The product is unused and in original condition

To be eligible for a return:

• The request must be made within 7 days of delivery
• Product tags and original packaging must be intact
• The item must not be washed, used, or altered

2. Exchange Policy

We offer exchanges for:

• Size issues
• Wrong product received
• Damaged products

Exchange requests must be submitted within 7 days after delivery.

Exchange is subject to product availability.

3. Non-Returnable Items

The following items cannot be returned or exchanged:

• Used or washed products
• Products without tags or original packaging
• Items damaged by customer misuse
• Final sale or discounted items (if mentioned)

4. Refund Process

Once your returned item is received and inspected:

• Approved refunds will be processed within 5–7 business days
• Refunds will be sent to the original payment method or bank account
• Shipping charges may be non-refundable in certain cases

5. Return Shipping

• If the mistake is from our side (wrong/damaged item), return shipping may be covered by us
• For size exchanges or customer preference returns, customers may need to pay shipping charges

6. Order Cancellation

Orders can only be canceled before they are shipped.

Once shipped, cancellation requests may not be accepted.

7. How to Request a Return or Exchange

To request a return or exchange, contact us with:

• Order number
• Product photos (if damaged/wrong item)
• Reason for return/exchange

Contact Email: support@magoclothing.com

8. Contact Us

If you have any questions regarding our Return & Exchange Policy, please contact us:

Mago Clothing
Website: magoclothing.com
Email: support@magoclothing.com